In every lab, the goal is to do more with less. Can equipment and software save time and free staff to do other work? In this video with The Hot Mix, we dive into the roles of vendors and customers in product development. We’ll explore how identifying pain points and leveraging customer feedback can lead to real solutions for market challenges.
Learning to Use New Software and Equipment
In today’s world, people want quick, easy access—whether that’s through social media, short videos, or traditional documents. As the industry changes, we need to keep up with how different generations consume info. It’s all about being flexible, providing a mix of formats, and teaching customers to be self-sufficient. The goal? Empowering users to get the most out of the tools at their fingertips while keeping the personal touch. We’re diving into how self-service resources are evolving, with a focus on SOPs (Standard Operating Procedures) and making information accessible.