Customer Success Engineer (Construction Materials)
Post Date: November 4th, 2020
This is a unique opportunity to work in the desirable construction materials engineering and technology fields. We are a software company looking for an individual with construction/engineering/lab testing experience to oversee and address our customers’ technical needs. You will provide accurate technical consulting before and after the point of sale, ensuring customer satisfaction.
A lot of effort is made to keep LASTRADA Partners’ software products current with industry trends. This position regularly attends industry meetings and brings what is learned into their collaboration with the software development staff in defining new features and options.
Please email a resume and cover letter to careers@lastradapartners.com for consideration.
Job Description
Responsibilities Include
- Provide technical support for software products provided by LASTRADA Partners
- Develop documentation for the user helpdesk in the form of videos and written procedures
- Train and onboard new customers on the use of LASTRADA quality control software
- Collaborate with customers on the effective use of software products
- Review DOT and project specifications; communicate details to developers and customers
- Document technical specifications for new product development
- Regularly review software compliance with guidelines and regulations, including standard specifications and laboratory test methods
- Work with sales to win new business and increase customer base
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contribute to the maintenance of LASTRADA Partners’ strategic plan
- Represent LASTRADA Partners in our web content
Qualifications
- Able to work within an international team to achieve goals
- Ability to quickly adapt and learn new skills
- Ability to work on multiple projects simultaneously
- A strong customer focus
- Minimum of 3 years in construction materials or engineering
- BS or equivalent experience
- Ability to work in the United States
Desirable Experience
- Quality Control Engineer or,
- Staff Engineer or,
- Quality Control Technician or,
- Laboratory Technician or,
- Construction Inspector,
- Customer Support Engineer,
Benefits
- Profit-sharing
- Paid Time Off
- Paid Holidays and Sick Time
- Dental Insurance
- Health Insurance
- Vision Insurance
Job Type
- Full-time
- In-office / Remote hybrid
Pay
- Competitive pay based on experience
- Relocation assistance
About Us
LASTRADA Partners is a civil engineering software company bringing together progressive technology and engineering expertise to advance information management and quality control in the construction materials and geotechnical engineering industries. LASTRADA Partners has exclusive distribution rights to the LASTRADA™ quality control software platform in North America.
At LASTRADA Partners, our employees are at the heart of what we do, working cross-functionally to maximize their experience and contributions to foster stronger partnerships inside and outside our organization.
For more information about available positions, contact us at careers@lastradapartners.com.
